A few popular questions and answers...
Q. What is the process?
A. We visit your home to provide you with a free survey and design, along with a no obligation quote.
Q. How long are you in our home?
A. We are approximately 30-45 minutes or longer if you require.
Q. Do we have to make a decision on the night
A. No. We believe that people need time to discuss and think about any potential order and we will never practice high pressure sales.
Q. Can you install units into awkward spaces?
A. Yes. All our units are manufactured to totally bespoke sizes and shapes.
Q. Do your wardrobes have backs?
A. Yes, we manufacture a full carcass.
Q. Are your doors different prices for different styles and colours?
A. All our styles and colours are the same price. The only doors that differ are glazed doors and high gloss doors which carry an additional cost.
Q. Who fits the Bedrooms and Home Offices?
A. We use our own employed installation team.
Q. Can I come and see your displays?
A. We advise all our customers to visit our showrooms to see our full and comprehensive range of door styles and colours.
Q. What are your payment terms?
A. We take an agreed deposit at the time of order and the balance is payable in full on the day of installation.
Q. Which credit cards do you accept?
A. We take Mastercard, Maestro, Visa, Visa Electron, Solo, JCB and American Express.
Q. What is the average cost of a fitted Bedroom or Home Office?
A. It is impossible to give an average cost because requirements and specifications vary enormously. We will be more than happy to visit you and quote against your individual requirements.
Q. What is the difference between a Hideaway Bed, Swingaway Bed & Library Bed?
A. The Hideaway Bed System is different in respect that the cabinet doors are attached to the underside of the mechanism and form the bed end when in the down position. The Swingaway Bed System is hidden behind opening hinged doors & the Library Bed is positioned at the rear of sliding bookcases.
Q. What sizes are available in these systems?
A. Hideaway in 3’ & 4’6. Swingaway in 3’, 4’, 4’6 & 5’0. Library Bed in 4’6 & 5’0.
Q. Do we have to make the bed each time we want to use it?
A. No. You make the bed as normal and secure the bed linen with the attached straps.
Q. Is there a specific room height that these beds will fit in?
A. As long as your floor to ceiling height is 2300mm or above then all the systems will fit.
Q. What is the overall length of the bed when it is down?
A. Hideaway is 2400mm, Swingaway is 2130mm & the Library Bed is 2130mm.
Q. What length of wall do we require for a 4’6 Hideaway Bed?
A. The minimum length of wall for a Hideaway 4’6 Bed is 1600mm. A 4’6 Library Bed requires 3000mm & a 4’6 Swingaway Bed requires 1800mm.
Q. Can we use our own mattress?
A. Yes, you can as long as the mattress does not exceed 9" in depth.
Q. Can we install the systems ourselves?
A. No, we do not sell these systems on a supply only basis. Our fitters are all qualified to install the beds and you receive our full guarantee.
Q. We do not live local to your factory/showroom, do you install in the North West?
A. We install these systems all over the country and are more than happy to travel.